FAQs

Help, support and information on Max? You will find it here

Shipping

When will I receive my order?

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

What if I'm not at home when my order arrives?

Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

If you’re still unavailable after the third attempt, your order will be returned to us. Call us on 1800-123-1444 within one working day of the third attempt and we’ll schedule another delivery in one to two business days.

Will I be charged for delivery?

Delivery is free on orders of Rs. 1,000 and above. If your total order is less than Rs. 1,000, you will be charged Rs. 100 for delivery.

If you've opted for Cash on Delivery, you'll have to pay an additional charge of Rs. 30 on your order. 

Your delivery charges will be displayed during the checkout process.

My Account

How do I create an account?

You can set up your MaxFashion.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

  1. Click 'Sign Up' at the top of the page.
  2. Enter your name and email address in the box that pops up.
  3. Create a password.
  4. Click 'Sign Up'.

To set up your account with your Facebook profile, follow these steps:

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign In' with Facebook.
  3. Click 'OK' on the permissions dialog box that appears on your Facebook page.
  4. MaxFashion.com will use your Facebook details to create your MaxFashion.com account.

You’re good to go. Happy shopping!

How do I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

Don’t forget, to transfer your Landmark Rewards to your new account, you must first unlink your Landmark Rewards account from your existing MaxFashion account. You can do this by calling our Customer Service team on 1800-123-1444. Once you’ve created your new MaxFashion account, you’ll be able to link it with your Landmark Rewards account from your My Account page.

How do I change my password?

To change your password:

  1. Sign in to your MaxFashion account.
  2. Go to the My Account section.
  3. Go to your Profile page.
  4. Click 'Change Password'.
  5. Enter your current and new password (something secure that's easy to remember), and confirm it
  6. Hit the Save Changes button.
How do I change my payment details?

To add, delete or change your debit or credit card details:

  1. Sign in to your MaxFashion account.
  2. Go to the My Account section.
  3. Click on the Payment link
  4. Add or delete Debit or Credit Cards as needed, and select your default payment card.
How do I change my billing address?

To change your billing address:

  1. Sign in to your MaxFashion account.
  2. Go to the My Account section.
  3. Click on the Address Book tab on the left of the page.
  4. Click on the Add a New Address link at the top of the page.
  5. Make your changes and save your new billing address.
Is my account and payment information secure?

Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and MaxFashion happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.

I've signed up and created an account. Do I need to register once again to shop other Landmark Brands online?

No, you can use one account to shop all Landmark brands online. After you sign up for one of our brands, use the same username and password to sign in for other brands. You’ll be able to view and manage all your information in one place.

If you have a LandmarkShops.in account, you can continue to sign in to the brand sites with the same username and password.

At the moment, you can shop these brands online:

Lifestyle - www.lifestylestores.com

Home Centre - www.homecentre.com

Max - www.maxfashion.com

Orders

How do I order products from MaxFashion.com?

Easy!

  1. Find the items you want to buy by searching for them or by browsing our departments.
  2. Add these items to your basket with the 'Add to Basket' button.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Enter your shipping information and click the 'Ship to this Address' button.
  5. Enter your payment information and click the 'Continue' button.
  6. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on 1800-123-1444, Friday to Saturday, 9:00 AM to 7:00 PM, so we can talk you through it.

Can I place an order over the phone?

At the moment, we only accept orders placed through the MaxFashion website and apps.

Can I place an order without opening an account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I add products from Lifestyle, Max and Home Centre to my basket and place a single order?

Yes, we offer the universal basket facility, which allows you to shop all our brands together in one convenient session.

Simply click on the Shop More Brands button on the top of your home page and select which brand you wish to shop. You’ll be directed to that brand’s site.

All the products you choose (from across our brands) will go to one universal basket and you’ll be able to complete your shopping in a single checkout.

Can I place an order for a product that is out of stock?

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

How do I cancel an order?

It’s easy. Here’s what you need to do:

If you’ve signed in to your account:

  1. Go to the Order Details page in your My Account section.
  2. Click on the order from which you want to cancel products.
  3. Select the specific products you wish to cancel.
  4. Click ‘Cancel selected items’.

That’s it! You’re done.

If you’re a guest user:

Call us on 1800-123-1444 and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

For Click & Collect orders, if your products have already been dispatched, they will be held at the store for 14 days, after which your return and refund will be initiated.

I was disconnected from the Internet while my order was being processed. How do I complete my order?

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

Payments

What payment methods do you accept?

We accept a variety of payment methods:

  • Visa or MasterCard Debit and Credit Cards.
  • RuPay Debit Cards.
  • NetBanking.
  • Cash on Delivery.
  • Wallets such as Paytm, MobiKwik and JioMoney.

Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.

Is it safe to shop online with my Debit or Credit Card?

Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

What is a wallet?

A wallet is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.  

You can pay easily for your purchases on the MaxFashion website and apps using popular digital wallets such as Paytm, MobiKwik or JioMoney.

How do I pay using Wallets?

Here's how you can pay using Wallets:

  1. Add the products you want to your basket and checkout.
  2. At the Payment page, you will see 5 payment options, including Debit Card, Credit Card, Cash on Delivery, NetBanking and Wallets. Click on Wallets.
  3. Select the wallet you want - Paytm, MobiKwik or JioMoney.
  4. Once you're redirected to the wallet portal, sign in to your wallet account. You'll be able to pay with the money available in your wallet.

That's it!

How do I load money into my wallet?

To do that, the wallet app needs to be downloaded to your mobile device.

How do I add a wallet on my phone?

Download the wallet app on your Android phone or iPhone and install it.

Can I club my wallet payment with other payment methods?

Yes, if you have a MaxFashion Credit Note, you can combine it with your wallet while making a payment.

Is there a price limit on Cash on Delivery purchases?

The maximum order value for Cash on Delivery purchases is Rs. 4,999. If you wish to shop for more than Rs. 4,999 you can opt to use your Debit or Credit Card, pay via NetBanking, or through Wallets.

Why isn't Cash on Delivery a payment option for me?

Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.

How do I pay if the Cash on Delivery option is not available for my address?

If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

You can also choose to pay using one of the digital wallets we offer, such as Paytm, MobiKwik or JioMoney.

Will I have to pay anything extra if I choose Cash on Delivery?

No, you don't have to pay any additional charge for Cash on Delivery over and above the shipping charge.

Are there any hidden charges?

No, there are absolutely no hidden charges. Octroi or sales tax is borne by Max Fashion. You pay only the amount that you see in your order summary.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account or Credit Card within seven business days.

FastPay

What is FastPay?

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference. That's it. Use the 'Pay now with FastPay' button on a product's page and enjoy faster shopping.

Why should I use FastPay?

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

How safe is FastPay?

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system. Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

How do I enable FastPay?

Here's how:

  1. Create a MaxFashion account or sign in to your existing one.
  2. Go to the FastPay section in My Account and click on 'Get Started Now'.
  3. Select a payment method - either Cash On Delivery or Debit or Credit Card.
    1. If you choose to pay by Debit or Credit Card, you can either use an existing card or add a new one.
    2. If you choose Cash On Delivery, click on Save & Continue to Shipping
  4. Now enter your shipping address. You can either select an existing address or add a new one.
  5. Finally, click on Save Address & Continue.

You're good to go. Go to any product you would like to shop, and you will see that the 'Pay Now With FastPay' option is enabled for you.

What kind of cards does FastPay support?

FastPay supports:

- Visa or MasterCard Debit and Credit Cards.

- RuPay Debit Cards.

Does FastPay support Cash on Delivery?

Absolutely! Select 'Cash On Delivery' as your default payment method and shop away.

What products can I buy with FastPay?

You can shop for anything and everything on the MaxFashion website or apps with FastPay.

How do I make changes to my FastPay settings?

To make changes to your FastPay settings, follow these easy steps.

  1. Go to My Account and click on FastPay.
  2. Once you are at the FastPay page, you can:
    1. Change your default card.
    2. Add new addresses and payment methods.

To change your default shipping address or payment method, click on the Set as default button right next to your preferred option.

Can I store more than one card in my FastPay settings?

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Can I delete a card that has been saved?

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Does FastPay work on the mobile site and apps?

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

You can also set up the FastPay option on our Android and iPhone apps.

Tracking and Delivery

When will I receive my order?

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

Can I change my delivery address after I've placed my order?

We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to first cancel your order - either online from your account (if you're a registered user) or by calling us on 1800-123-1444 (if you're a guest user). You can then place a new order with the corrected address.

Can I book a preferred delivery time?

No, we do not offer this facility at the moment.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order.

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own.

Returns Process

How do I return my products?

You can return your products in three easy ways.

Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Note.

Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. You’ll receive a cash refund or a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.

Call for a pick-up

  1. Call us at 1800-123-1444 to schedule a pick-up time and location.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns, and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Note.

Please remember, you must include all warranty cards when you return your products.

Can I return my MaxFashion.com purchases to a store?

Yes, you can now drop off your Max products to a Max store.

Here’s what you need to do.

  1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.
  2. Hand over your return: An authorized staff member will take your package.
  3. Receive your refund: You’ll receive a cash refund or a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.
  4. Don't forget to check the returns policy first to see which products we don't take back.

When will you pick up the products I want to return?

We will arrange a pick up within 3 business days, once the return request has been made.

I just returned my products. When will I receive my refund?

After we check your returned items, we'll approve your refund accordingly. Your bank may then take 2-7 business days to process the transaction.

If you've paid with cash or Landmark Rewards points, you will receive a Credit Note that you can use to shop on the MaxFashion website and app.

If you've opted to pay by Wallets, your refund will be credited back to your wallet.

I just cancelled my order. When will I receive my refund?

Here’s how your refund works:

- If you’ve paid by Debit Card, Credit Card, NetBanking or Wallets, your refund will be credited to your card, bank account or wallet as the case may be. Your bank or wallet may take a further 2-7 days to process your refund.

- If you’ve paid using a Credit Note or Landmark Rewards points, we’ll email you a fresh Credit Note for the same amount within one day of the cancellation.

- As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

How do I get a refund if I paid for the order by cash?

If you've paid for your order by cash, you'll receive a Credit Note worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Max products online.

Each Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

Will you pick up the product from a different address?

We're sorry, the product can only be picked up from the address it was delivered to.

Can I book a return online?

Yes, you can make your return online in a few easy steps:

  1. Go to the Order History page in your My Account section.
  2. Click on the order from which you want to return products.
  3. Select the specific products you want to return.
  4. Click ‘Return selected items’.

After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

Please do check our returns policy first to know which products you can return.

Returns Policy

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

  • Lingerie, undergarments, swimwear and socks.
  • Fragrances, toiletries, cosmetics, beauty and skincare products.
  • Watches, sunglasses, fashion jewellery and handbags.

Please return your items in their original packaging, within 30 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.

What is your policy on cancellations?

You can cancel your order or a part of your order online on the MaxFashion.com site or apps as long as you do so before it has been processed.

If it has already been dispatched, you can wait for it to arrive and then refuse the delivery.

Please note, you can also cancel products you’ve bought during a sale.

Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet once we’ve finished processing the cancellation.

Will you accept a return if I've discarded the Outer packaging?

Yes. When scheduling a return by calling us on 1800-123-1444, please wrap the returned products before handing them over to our courier partner.

What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your bank account, Credit Card or Wallet as the case may be, or issue a Credit Note if you opted for Cash on Delivery.

What if I want to return an order that came with a MaxFashion.com voucher?

Whether you return your order partially or fully, your MaxFashion voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

Can I exchange my purchase for another product?

No, but you’ll be able to return products to a Max store and use your cash refund to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

If you’ve paid by card, wallet or NetBanking, your refund will be processed accordingly. You can also opt for a Credit Note which you can spend online.

If I pay for my order by Debit or Credit Card, how long will it take to process my refund?

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

- It’ll take 4-5 business days for us to receive your products and perform a quality check.

- We’ll then take 2 business days to approve the refund.

- Your bank or card may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.

I paid for my order using Wallets. How is my refund processed?

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

- It’ll take 4-5 business days for us to receive your products and perform a quality check.

- We’ll then take 2 business days to approve the refund.

- Your wallet service may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your wallet service may take 2 to 7 business days to process it. Get in touch with them to know more.

I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?

Yes, if you pay by cash and then return your product to a Max store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online. Credit Notes are single-use vouchers valid for 6 months from the date of issue.

If you return your order by placing an online return request or by calling for a pick-up, we will not be able to offer you a cash refund. Instead, we'll issue a Credit Note for the full value of your return. Credit Notes are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Max purchases.

If a Credit Note is used towards a purchase that costs less than its value, you'll lose the balance amount. So make sure you get your money's worth.

I paid for an order using only Landmark Rewards points and then cancelled the order. How is my refund processed?

We will issue a Credit Note for the same value as the Landmark Rewards points you've spent. It will be valid for 6 months from the date of issue, and you can use it to shop on the MaxFashion website and apps.

I paid for part of my order using a Credit Note and the rest with a Debit or Credit Card, and then cancelled the order before it was dispatched. How is my refund processed?

We will issue a fresh Credit Note for the same value as your existing Credit Note valid for 6 months from the date of issue. The rest of your payment will be refunded to your Debit or Credit Card.

I paid for an order using a Credit Note as well as a Debit or Credit Card and want to return the entire order now. How is my refund processed?

No problem. After we verify your returns, we'll issue a fresh Credit Note to replace your existing one. The remaining amount will be refunded to your Debit or Credit Card.

I paid for an order using a Credit Note and a Debit or Credit Card, but I want to return a part of my order. How is my refund processed?

While processing a refund in these cases, we consider the proportionate value of the Credit Note (or Landmark Rewards points if you've shopped with them) in relation to all the products in the order and their total product value. If you want to cancel or return a part of your order, we will issue a new Credit Note for the proportionate value of the Credit Note or Landmark Rewards points. The rest of the amount will be refunded to your Debit or Credit Card, bank account or wallet, as the case may be.

For example, consider an order with three products worth Rs.500 each, having a total value of Rs.1500. The order was partly paid for by using a Credit Note or Landmark Rewards points worth Rs.300 and the rest of the amount was paid for using any online payment method such as Debit or Credit Card, NetBanking or Wallets. If you return one product, you will receive a new Credit Note for Rs.100, which is equivalent to the Credit Note or Landmark Rewards points in proportion to the order value, and the remaining Rs.400 will be refunded to your Debit Card, Credit Card, bank account or wallet.

If I have used a promo code to place my order, how is my refund calculated?

Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.

This means that you get back exactly what you paid for the product you’re returning.

If the order value is still eligible for the promo discount applied even after returning or cancelling a part of the order, how is my refund calculated?

If the order value does not drop below the specified amount even after returning or cancelling a part of your order, you’ll still be eligible for a part of the promo discount. Your refund will be issued after deducting the proportionate value of the discount applied on the product that you’re returning or cancelling. This means that you get back exactly what you paid for the product you’re returning.

Can I return my MaxFashion.com purchases to a Max store?

Yes, you can now drop off your Max products to a Max store.

Here’s what you need to do.

  1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store.
  2. Hand over your return: An authorized staff member will take your package.
  3. Receive your refund: You’ll receive a cash refund or a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.
  4. Don't forget to check the returns policy first to see which products we don't take back.

If I return a product to store, can I receive my refund partly in cash, and the remaining as a Credit Note?

No, we're sorry, you will not be able to split your refund in any way.

If you've paid by cash, you can opt for either a cash refund or a Credit Note.

If you've paid by card, you'll receive a refund to your card, or you can opt for a Credit Note.

Your Credit Note will be valid for 6 months from the date of issue. You can use it to shop Max products online.

Where can I spend my Credit Note?

Credit Notes are issued when you return a product, usually one that you’ve paid for by Cash on Delivery. You can also opt for a Credit Note when you return a product to a store, whatever your payment method.

Credit Notes are valid for 6 months from the date of issue, and can be used to shop the same brand’s products online.

If I return a product that I bought with a Credit Note to a store, how is my refund processed?

After checking your products, we will issue a fresh Credit Note for the value of your returns.

If I buy a product partly with cash and partly with a Credit Note, and then return it to store, how is my refund calculated?

For your cash payment, you will receive a cash refund. The amount that you've paid using a Credit Note will be refunded to you as a fresh Credit Note.

You can also opt to receive your full refund as a Credit Note.

If I buy a product partly with cash and partly with a Credit Note, and then return it to store, how is my refund calculated?

For your cash payment, you will receive a cash refund. The amount that you've paid using a Credit Note will be refunded to you as a fresh Credit Note.

You can also opt to receive your full refund as a Credit Note.

I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?

No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

If I paid for my order with Landmark Rewards points and then returned it to store, how is my refund processed?

You'll receive a Credit Note for the value of the Landmark Rewards points you've spent.

What should I do if the product delivered by you is damaged or defective?

No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on [email protected] You must attach images of the product clearly highlighting the damage or defect.

I have other questions about returns and refunds. Who can I call?

Our Customer Support team is here to answer your questions. Call us on 1800-123-1444.

Click & Collect

How does Click & Collect work?

Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select one of our participating stores in India as your pick-up point, and collect it at your convenience.

Do I get any additional benefit by placing a Click & Collect order?

Yes, you'll enjoy an get additional discount on any in-store purchase on the day of pickup. Simply ask the Click & Collect Store Executive for your discount voucher as you collect your order.

How do I place an order for Click & Collect?

Here’s what you need to do to place a Click & Collect order:

  1. Find the products you want to buy by searching for them or by browsing our departments.
  2. Add these products to your basket with the 'Add to Basket' button.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Choose the store you would like to collect from using the drop down list or select it on the map.
  5. Enter your payment information and click the 'Continue' button.
  6. Review and pay for your order using the 'Place Your Order' button.
How much does it cost and when will I be able to collect?

Click & Collect is free from your chosen store.

Orders placed before 1:00 PM from Monday to Saturday can be collected from your chosen pick-up store in 1-4 business days after 4: 00 AM. The exact number of days it will take to arrive at your pick-up store will depend on its location:

Andhra Pradesh: 2-4 days
Bihar: 3 days
Chandigarh: 3 days
Chattisgarh: 3 days
Delhi: 2 days
Goa: 3 days
Gujarat: 3 days
Haryana: 2 days
Jharkhand: 3 days
Karnataka: 1-3 days
Madhya Pradesh: 3-4 days
Maharashtra: 2-3 days
Orissa: 4 days
Pondicherry: 3 days
Punjab: 3 days
Rajasthan: 3 days
Tamil Nadu: 2-3 days
Telengana: 3 days
Uttar Pradesh: 2-4 days
Uttaranchal: 4 days
West Bengal: 2-3 days

Which store will my order go to?

When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.

The name of your chosen store will appear in your email confirmation.

Can I choose any store?

It depends on the products in your basket. Here’s how it works:

  • If all the products in the basket are from the same brand, then the pick-up options will be the stores from that brand.
  • If the products in the basket belong to Lifestyle, then both Lifestyle stores and combined Lifestyle and Home Centre stores will be offered as collection stores.

During checkout you will only see the stores which have Click & Collect available.

Can I change my chosen store after I placed an order using Click & Collect?

Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

How can I pay for my Click & Collect order?

Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Debit or Credit card, NetBanking, Wallets, Credit Notes, vouchers or Landmark Rewards points.

Cash on Delivery orders are excluded from Click & Collect.

Can I cancel my order?

You can cancel your order in the following ways:

- Go to ‘My Account’ on our website to initiate cancellation yourself.

- Call us on 1800-123-1444 and we'll help you cancel your order.

How will I know when my Click & Collect order is ready?

We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.

We will also send you an SMS when your order is ready for collection.

What do I need to bring to collect my order?

You need to bring either the SMS you receive or your email confirmation. This can either be printed or on your smart phone or tablet.

We will also need to see a form of identification to make sure that we are giving your order to the right person.

This needs to be either:

- Valid Aadhar Card or Pan Card.

- Valid driver's license or passport featuring a current photograph.

Can someone else collect on my behalf?

Yes, that’s not a problem. However, they will need to bring a copy of the email or SMS confirmation, either printed or on a smart phone or tablet, and their own government-issued photo ID.

How long will you hold my order?

We’ll hold your order in store for 14 days, after which we’ll initiate your returns and process your refund.

If you've paid by card, wallet or NetBanking, your card issuer, bank account or wallet service may take an additional 2-7 days to process the transaction.

What time shall I pick up my order?

Once you get your SMS and email confirmation, you can head to your chosen store anytime after 4:00 PM to pick up your order. It might take 1-4 business days for your order to reach our store, depending on its location. Please check the opening times of your chosen store as they may vary.

Where do I pick-up my order in store?

Each store has a dedicated area for collections and has signs which direct you to the collection point.

Alternatively, any of our staff will be happy to point you in the right direction.

I haven’t received an email or SMS to confirm my order has arrived, what do I do?

It will take 1-4 days for your order to the reach the store, depending on its location. Arrival at the store will be as follows:

Andhra Pradesh: 2-4 days
Bihar: 3 days
Chandigarh: 3 days
Chattisgarh: 3 days
Delhi: 2 days
Goa: 3 days
Gujarat: 3 days
Haryana: 2 days
Jharkhand: 3 days
Karnataka: 1-3 days
Madhya Pradesh: 3-4 days
Maharashtra: 2-3 days
Orissa: 4 days
Pondicherry: 3 days
Punjab: 3 days
Rajasthan: 3 days
Tamil Nadu: 2-3 days
Telengana: 3 days
Uttar Pradesh: 2-4 days
Uttaranchal: 4 days
West Bengal: 2-3 days

If you haven't received an email or SMS even after this time, please call us on 1800-123-1444 between 10:00 AM and 10:00 PM, 7 days a week.

How can I return my Click & Collect order?

You can return your products in three easy ways.

Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns and credit your refund to your card, bank account or wallet.

Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. You’ll receive a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.

Call for a pick-up

  1. Call us at 1800-123-1444 to schedule a pick-up time and location.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns, and credit your refund to your card, bank account or wallet.

Please remember, you must include all warranty cards when you return your products.

Other Information

Are the prices on your website different from the prices in-store?

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

What are security tags and why do I have to remove them?

If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

Do you run offers and promotions online?

Yes. We regularly run offers, promotions and exclusive online sales on the MaxFashion website and apps. Check the site regularly for new offers, or sign up for our newsletter to get all the latest deals delivered to your inbox.

How do I locate the store nearest to me?

Our store locator will help you find the nearest Max store.

Where can I get information about the Landmark Group?

You can find out more about the Landmark Group by visiting our corporate website.

Landmark Rewards

What is Landmark Rewards?

Landmark Rewards is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

Landmark Rewards members also enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

How do I join Landmark Rewards?

Here’s how:

Shop at any Landmark Group store - Lifestyle, Max, Spar, Home Centre, Splash, Melange, Bossini, Krispy Kreme or Fun City.

Fill in the Landmark Rewards enrolment form, and share your mobile number.

That's it! You are now a privileged member of Landmark Rewards. Use your mobile number to access the programme.

I'm an existing Landmark Rewards member. How can I earn Landmark Rewards points on my online purchases at MaxFashion.com?

You’ll first need to create an account on the MaxFashion website or apps.

If you already have an account on the MaxFashion website or apps, link your Landmark Rewards membership to it by clicking on the Landmark Rewards tab in the My Account section.

You will start earning points once you've spent a total amount of Rs. 1,000 across Landmark stores or on the MaxFashion website and apps.

Do I have to pay anything to join Landmark Rewards?

No, it's absolutely free. Landmark Rewards offers you lifetime membership with no annual fee and no minimum spend.

I just made a purchase but I haven’t linked my Landmark Rewards account. Can I still earn points for that purchase?

No, you'll need to link your accounts first to be able to earn points on your purchases.

Will I lose my points if I return an item?

Yes. If you return an item, the points you've earned on your purchase will be debited from your Landmark Rewards account.

Can I earn points on vouchers?

Yes, you can earn points on Credit Note, but not on other promotional vouchers.

I just completed a purchase, but my points haven't been credited. Why?

Your Landmark Rewards points will be credited 35 days after delivery, and you'll be able to spend them after that.

How can I pay with my Landmark Rewards points?

To pay with your Landmark Rewards points, your account on the MaxFashion website or apps must be linked to your Landmark Rewards account.

Here's how to link them together:

You’ll first need to create an account either on the MaxFashion website or apps.

If you already have an account on the MaxFashion website or apps, link your Landmark Rewards membership to it by clicking on the Landmark Rewards tab in the My Account section.

You will start earning points once you've spent a total amount of Rs. 1,000 across Landmark stores or on the MaxFashion website or apps.

And here's how you can pay with your Landmark Rewards points:
1. Sign in to your account on the MaxFashion website or apps.
2. The Pay with Landmark Rewards points slider on the Payment page will help you decide how many points you can spend and calculate your discount.
3. Use the slider to get your desired savings.

That's it!

How do I know if I am eligible to spend my points?

After you've linked your Landmark Rewards account, check your points in the Landmark Rewards tab under the My Account section. You can also see the available points under your name at the top of the page. You must spend 166 points or more to save using Landmark Rewards points.

If you feel that the points showing in your account are incorrect, contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 10:00 PM) or on email at [email protected]

When can I start using my points?

Your points will be credited 35 days from the date of delivery, and you can spend them when you shop. The points will be valid for 12 months after they are credited.

Are there restrictions on spending points?

You must have a balance of least 166 points to be able to pay with Landmark Rewards points. You'll have to spend 166 points or more at a time, when you shop. Please note that Landmark Rewards points do not cover your shipping costs.

What happens when I spend my points and then return an order?

When you return an order placed using Landmark Rewards points, we'll issue a Credit Note for the value of the Landmark Rewards points spent.

This voucher will be valid only on purchases from the MaxFashion.com site or apps for 6 months from the date of issue. And you can earn points when you shop with it.

What happens when I spend my points and then cancel an order?

When you cancel an order placed using Landmark Rewards points, we will reimburse the value of the points that you've spent. A Credit Note for that amount will be emailed to you. The points you've earned on your order will be taken back.

I’ve linked my Landmark Rewards account. Why can't I see the Pay with Landmark Rewards option?

This usually happens if you do not have the required minimum of 166 points.

If you have 166 points and still cannot see the Pay with Landmark Rewards option, there's an issue with your Landmark Rewards account. Please contact Landmark Rewards Customer Care on 1800-208-2444, from 10:00 AM to 10:00 PM or email [email protected] for more information.

I tried to link my card and now it says that I have been locked out. Why did this happen and what can I do?

If you get your verification code or mobile number wrong too many times while attempting to link your Landmark Rewards and MaxFashion accounts, your account will be locked for security reasons.

Please call us on 1800-123-1444 and we'll help you unlock it.

How do I update my already-linked Landmark Rewards card number with a new one?

We can definitely help you update your Landmark Rewards card details. Call us on 1800-123-1444 and we'll sort it out for you!

How do I change personal information on my Landmark Rewards account?

To make changes to the personal details on your already-linked Landmark Rewards account, you could:
- Sign in to your MaxFashion online account.
- Contact Landmark Rewards Customer Care on 1800-208-2444, between 10:00 AM and 10:00 PM.
- Send an email to [email protected]

Will my card stop working if I don’t use it?

No. Your Landmark Rewards card will remain active even if you don’t use it. However, please note that Landmark Rewards points are valid only for 12 months. Points cannot be credited back to your account once they expire.

How do I cancel my Landmark Rewards membership?

To cancel your membership, contact us on 1800-208-2444 from 10:00 AM to 10:00 PM, send an email to [email protected] or message 'UNSUB' to 56767.

Can I transfer my Landmark Rewards points?

No, you cannot transfer your Landmark Rewards points.

How do I check my balance?

There are five different ways in which you could check your balance:
1. Sign in and click on the Landmark Rewards tab under the My Account section.
2. Take a look at the Landmark Rewards points slider on the payment page during checkout.
3. Sign in to your account on landmarkrewards.in.
4. SMS 'LANDMARK' to 56767.
5. Contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 10:00 PM) or on email at [email protected]

I have a Landmark Rewards Platinum Standard Chartered Credit Card. How can I earn and spend rewards points online?

You'll need to link your accounts first to be able to earn points on your purchases.

When you shop and pay on our site or apps with your Landmark Rewards Standard Chartered Bank Credit Card, you’ll earn 2 Landmark Rewards points for every Rs.200 of shopping.

You can also spend any points that you earn through the Landmark Rewards Standard Chartered Bank Credit Card on the MaxFashion website and apps.

In-Store

Can I redeem store credit, eVouchers or Gift Cards online?

We’re sorry, this facility is not available at the moment. However, we’re working to make this available soon, so watch this space.

How can I exchange a product?

We value our customers and so offer guarantees on our products.

If you decide to exchange the product you've bought, please bring it to our store within 15 days. Our Customer Relations Associates will be happy to help you find a replacement. You must, however, hand over the original receipt when you do so.

A Credit Note will be issued for the value of the product you're exchanging. This can be used in any Max store across the country within 3 months of the date of issue.

Please note that our exchange policy excludes the following:
- Altered garments.
- Used merchandise.
- Undergarments and socks.
- Discounted merchandise.

I'd like to associate with Max. Who should I contact?

For business enquiries, please mail your company profile and requirements to [email protected]

I need more information about the Landmark Rewards loyalty programme. What should I do?

You'll find more information about the Landmark Rewards loyalty programme on their official website

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