FAQs

Help, support and information on Max? You will find it here

Shipping

When will I receive my order?

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

What if I'm not at home when my order arrives?

Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

If you’re still unavailable after the third attempt, your order will be returned to us. Call us on 1800-123-1444 within one working day of the third attempt and we’ll schedule another delivery in one to two business days.

Will I be charged for delivery?

Delivery is free on orders of Rs. 999 and above.

Your delivery charges will be displayed during the checkout process.

My Account

How do I create an account?

You can set up your MaxFashion account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

  1. Click 'Sign In' at the top of the page.
  2. Click 'Sign Up' from the drop-down box.
  3. Enter your name and email address.
  4. Create a password and confirm it.
  5. Select your gender.
  6. Click Create Account Now.

To set up your account with your Facebook profile, follow these steps:

  1. Click Sign In at the top of the page.
  2. Click Sign In with Facebook.
  3. Click OK on the permissions dialog box that appears on your Facebook page.

MaxFashion will use your Facebook details to create your MaxFashion account.

How do I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

Don’t forget, to transfer your Landmark Rewards to your new account, you must first unlink your Landmark Rewards account from your existing MaxFashion account. You can do this by calling our Customer Service team on 1800-123-1444. Once you’ve created your new MaxFashion account, you’ll be able to link it with your Landmark Rewards account from your My Account page.

How do I change my password?

To change your password:

  1. Sign in to your MaxFashion account.
  2. Go to the My Account section.
  3. Go to your Profile page.
  4. Click 'Change Password'.
  5. Enter your current and new password (something secure that's easy to remember), and confirm it
  6. Hit the Save Changes button.
How do I change my payment details?

To add, delete or change your debit or credit card details:

  1. Sign in to your MaxFashion account.
  2. Go to the My Account section.
  3. Click on the Payment link
  4. Add or delete Debit or Credit Cards as needed, and select your default payment card.
How do I change my billing address?

To change your billing address:

  1. Sign in to your MaxFashion account.
  2. Go to the My Account section.
  3. Click on the Address Book tab on the left of the page.
  4. Click on the Add a New Address link at the top of the page.
  5. Make your changes and save your new billing address.
Is my account and payment information secure?

Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and MaxFashion happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.

I've signed up and created an account. Do I need to register once again to shop other Landmark Brands online?

No, you can use one account to shop all Landmark brands online. After you sign up for one of our brands, use the same username and password to sign in for other brands. You’ll be able to view and manage all your information in one place.  

If you have a LandmarkShops.in account, you can continue to sign in to the brand sites with the same username and password.

At the moment, you can shop these brands online:

Lifestyle - LifestyleStores website and apps

Max - MaxFashion website and apps

Orders

How do I order products from MaxFashion website and app?

Easy!

  1. Find the items you want to buy by searching for them or by browsing our departments.
  2. Add these items to your basket with the 'Add to Basket' button.
  3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
  4. Enter your shipping information and click the 'Ship to this Address' button.
  5. Enter your payment information and click the 'Continue' button.
  6. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on 1800-123-1444, Monday to Sunday, 10:00 AM to 10:00 PM, so we can talk you through it.

Can I place an order over the phone?

At the moment, we only accept orders placed through the MaxFashion website and apps.

Can I place an order without opening an account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I add products from Lifestyle and Max to my basket and place a single order?

Yes, we offer the universal basket facility, which allows you to shop all our brands together in one convenient session.

Simply click on the Shop More Brands button on the top of your home page and select which brand you wish to shop. You’ll be directed to that brand’s site.

All the products you choose (from across our brands) will go to a single universal basket and you’ll be able to complete your shopping in a single checkout.

Can I place an order for a product that is out of stock?

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

How do I cancel an order?

It’s easy. Here’s what you need to do:

If you’ve signed in to your account:

  1. Go to the Order Details page in your My Account section.
  2. Click on the order from which you want to cancel products.
  3. Select the specific products you wish to cancel.
  4. Click ‘Cancel selected items’.

That’s it! You’re done.

If you’re a guest user:

Call us on 1800-123-1444 and we'll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

I was disconnected from the Internet while my order was being processed. How do I complete my order?

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

Payments

What payment methods do you accept?

We accept a variety of payment methods:

  • Visa and MasterCard Debit or Credit Cards.
  • RuPay Debit Cards.
  • NetBanking.
  • Cash on Delivery.
  • Wallets such as Paytm, MobiKwik and JioMoney.

Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.

Is it safe to shop online with my Debit or Credit Card?

Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

What is a wallet?

A wallet is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.  

You can pay easily for your purchases on the MaxFashion website and apps using popular digital wallets such as Paytm, MobiKwik or JioMoney.

How do I pay using Wallets?

Here's how you can pay using Wallets:

  1. Add the products you want to your basket and checkout.
  2. At the Payment page, you will see 5 payment options, including Debit Card, Credit Card, Cash on Delivery, NetBanking and Wallets. Click on Wallets.
  3. Select the wallet you want - Paytm, MobiKwik or JioMoney.
  4. Once you're redirected to the wallet portal, sign in to your wallet account. You'll be able to pay with the money available in your wallet.

That's it!

How do I load money into my wallet?

To do that, the wallet app needs to be downloaded to your mobile device.

How do I add a wallet on my phone?

Download the wallet app on your Android phone or iPhone and install it.

Can I club my wallet payment with other payment methods?

Yes, if you have a MaxFashion Credit Voucher, you can combine it with your wallet while making a payment.

Is there a price limit on Cash on Delivery purchases?

Yes, the Cash on Delivery limit depends on your delivery address and your Pincode. Get in touch with our customer support team at 1800-123-1444 to know the exact COD limit for your Pincode. You can also opt to pay by Debit Card, Credit Card, NetBanking or Wallets.

Why isn't Cash on Delivery a payment option for me?

Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.

How do I pay if the Cash on Delivery option is not available for my address?

If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

You can also choose to pay using one of the digital wallets we offer, such as Paytm, MobiKwik or JioMoney.

Will I have to pay anything extra if I choose Cash on Delivery?

Yes, you will have to pay a Cash on Delivery charge of Rs.30 in addition to the shipping charge.

Are there any hidden charges?

No, there are absolutely no hidden charges. Octroi or sales tax is borne by LandmarkShops. You pay only the amount that you see in your order summary.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account or Credit Card within seven business days.

FastPay

What is FastPay?

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference. That's it. Use the 'Pay now with FastPay' button on a product's page and enjoy faster shopping.

Why should I use FastPay?

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

How safe is FastPay?

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system. Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

How do I enable FastPay?

Here's how:

  1. Create a MaxFashion account or sign in to your existing one.
  2. Go to the FastPay section in My Account and click on 'Get Started Now'.
  3. Select a payment method - either Cash On Delivery or Debit or Credit Card.
    1. If you choose to pay by Debit or Credit Card, you can either use an existing card or add a new one.
    2. If you choose Cash On Delivery, click on Save & Continue to Shipping
  4. Now enter your shipping address. You can either select an existing address or add a new one.
  5. Finally, click on Save Address & Continue.

You're good to go. Go to any product you would like to shop, and you will see that the 'Pay Now With FastPay' option is enabled for you.

What kind of cards does FastPay support?

FastPay supports:

- Visa or MasterCard Debit and Credit Cards.

- RuPay Debit Cards.

Does FastPay support Cash on Delivery?

Absolutely! Select 'Cash On Delivery' as your default payment method and shop away.

What products can I buy with FastPay?

You can shop for anything and everything on the MaxFashion website or apps with FastPay.

How do I make changes to my FastPay settings?

To make changes to your FastPay settings, follow these easy steps.

  1. Go to My Account and click on FastPay.
  2. Once you are at the FastPay page, you can:
    1. Change your default card.
    2. Add new addresses and payment methods.

To change your default shipping address or payment method, click on the Set as default button right next to your preferred option.

Can I store more than one card in my FastPay settings?

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Can I delete a card that has been saved?

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Does FastPay work on the mobile site and apps?

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

You can also set up the FastPay option on our Android and iPhone apps.

Tracking and Delivery

When will I receive my order?

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

Can I change my delivery address after I've placed my order?

We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to first cancel your order - either online from your account (if you're a registered user) or by calling us on 1800-123-1444 (if you're a guest user). You can then place a new order with the corrected address.

Can I book a preferred delivery time?

No, we do not offer this facility at the moment.

Do you deliver to multiple addresses?

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order.

Can someone else receive the order on my behalf?

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own.

Returns Process

How do I return my products?

You can return your products in two easy ways.

Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Voucher.

Call for a pick-up

  1. Call us at 1800-123-1444 to schedule a pick-up time and location.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns, and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Voucher.

Please remember, you must include all warranty cards when you return your products.

When will you pick up the products I want to return?

We will arrange a pick up within 3 business days, once the return request has been made.

I just returned my products. When will I receive my refund?

After we check your returned items, we'll approve your refund accordingly. Your bank may then take 2-7 business days to process the transaction.

If you've paid with cash or Landmark Rewards points, you will receive a Credit Voucher that you can use to shop on the MaxFashion website and app.

If you've opted to pay by Wallets, your refund will be credited back to your wallet.

I just cancelled my order. When will I receive my refund?

Here’s how your refund works:

- If you’ve paid by Debit Card, Credit Card, NetBanking or Wallets, your refund will be credited to your card, bank account or wallet as the case may be. Your bank or wallet may take a further 2-7 days to process your refund.

- If you’ve paid using a Credit Voucher or Landmark Rewards points, we’ll email you a fresh Credit Voucher for the same amount within one day of the cancellation.

- As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

How do I get a refund if I paid for the order by cash?

If you've paid for your order by cash, you'll receive a Credit Voucher worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Max products online.

Each Credit Voucher can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

Will you pick up the product from a different address?

We're sorry, the product can only be picked up from the address it was delivered to.

Returns Policy

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

  • Lingerie, undergarments, swimwear and socks.
  • Fragrances, toiletries, cosmetics, beauty and skincare products.
  • Watches, sunglasses, fashion jewellery and handbags.

Please return your items in their original packaging, within 15 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.

What is your policy on cancellations?

You can cancel your order or a part of your order online on the MaxFashion.com site or apps as long as you do so before it has been processed.

If it has already been dispatched, you can wait for it to arrive and then refuse the delivery.

Please note, you can also cancel products you’ve bought during a sale.

Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet once we’ve finished processing the cancellation.

Will you accept a return if I've discarded the Outer packaging?

Yes. When scheduling a return by calling us on 1800-123-1444, please wrap the returned products before handing them over to our courier partner.

What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your bank account, Credit Card or Wallet as the case may be, or issue a Credit Voucher, if you opted for Cash on Delivery.

What if I want to return an order that came with a MaxFashion voucher?

Whether you return your order partially or fully, your MaxFashion voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

Can I exchange my purchase for another product?

We're sorry, we do not offer this facility at the moment. You can always return the product and use your refund to make new purchases on MaxFashion website and apps.

If I pay for my order by Debit or Credit Card, how long will it take to process my refund?

It takes four to five business days to receive the returned item and perform a quality check.

We will then take two business days to issue the refund.

Your bank or card issuer may take a further two to 7 business days to process the transaction. Get in touch with them to know more.

I paid for my order using Wallets. How is my refund processed?

It takes four to five business days to receive the returned item and perform a quality check.

We will then take two business days to issue the refund.

Your wallet service may take a further two to 7 days to process the transaction. Get in touch with them to know more.

I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?

We're sorry, we do not offer cash refunds when you return Cash on Delivery purchases. We'll be happy to issue a Credit Voucher for the full value of your return. Credit Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against purchases on MaxFashion website and apps.

If a Credit Voucher is used towards a purchase that costs less than the value of the voucher, you lose the balance amount of the voucher. So make sure you get your money's worth.

I paid for an order using only Landmark Rewards points and then cancelled the order. How is my refund processed?

We will issue a Credit Voucher for the same value as the Landmark Rewards points you've spent. It will be valid for 6 months from the date of issue, and you can use it to shop on the MaxFashion website and apps.

I paid for an order using only a Credit Voucher and then cancelled the order. Can I use the Credit Voucher again?

Sure, call us on 1800-123-1444 with the cancellation details and we'll issue a fresh Credit Voucher for the same amount.

I paid for an order using only Landmark Rewards points and then cancelled the order. How is my refund processed?

We will issue a Credit Voucher for the same value as the Landmark Rewards points you've spent. It will be valid for 6 months from the date of issue, and you can use it to shop on the MaxFashion website and apps.

I paid for part of my order using a Credit Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

We will issue a fresh Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 6 months from the date of issue, and you can use it to shop on the MaxFashion website and apps.

If I have used a promo code to place my order, how is my refund calculated?

Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.

This means that you get back exactly what you paid for the product you’re returning.

If the order value is still eligible for the promo discount applied even after returning or cancelling a part of the order, how is my refund calculated?

If the order value does not drop below the specified amount even after returning or cancelling a part of your order, you’ll still be eligible for a part of the promo discount. Your refund will be issued after deducting the proportionate value of the discount applied on the product that you’re returning or cancelling. This means that you get back exactly what you paid for the product you’re returning.

Can I return my MaxFashion purchases to a Max store?

No, we don't offer this facility at the moment.

What should I do if the product delivered to you is damaged or defective?

No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on help.in@maxfashion.com. You must attach images of the product clearly highlighting the damage or defect.

I have other questions about returns and refunds. Who can I call?

Our Customer Support team is here to answer your questions. Call us on 1800-123-1444.

Other Information

Are the prices on your website different from the prices in-store?

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

What are security tags and why do I have to remove them?

If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

Do you run offers and promotions online?

Yes. We regularly run offers, promotions and exclusive online sales on the MaxFashion website and apps. Check the site regularly for new offers, or sign up for our newsletter to get all the latest deals delivered to your inbox.

How do I locate the store nearest to me?

Our store locator will help you find the nearest Max store.

Where can I get information about the Landmark Group?

You can find out more about the Landmark Group by visiting our corporate website.

Landmark Rewards

What is Landmark Rewards?

Landmark Rewards is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

Landmark Rewards members also enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

How do I join Landmark Rewards?

Here’s how:

Shop at any Landmark Group store - Lifestyle, Max, Spar, Home Centre, Splash, Melange, Bossini, Krispy Kreme or Fun City.

Fill in the Landmark Rewards enrolment form, and share your mobile number.

That's it! You are now a privileged member of Landmark Rewards. Use your mobile number to access the programme.

I'm an existing Landmark Rewards member. How can I earn Landmark Rewards points on my online purchases?

You’ll first need to create an account on the MaxFashion website or apps.

If you already have an account on the MaxFashion website or apps, link your Landmark Rewards membership to it by clicking on the Landmark Rewards tab in the My Account section.

You will start earning points once you've spent a total amount of Rs. 1,000 across Landmark stores or on the MaxFashion website and apps.

Do I have to pay anything to join Landmark Rewards?

No, it's absolutely free. Landmark Rewards offers you lifetime membership with no annual fee and no minimum spend.

I just made a purchase but I haven’t linked my Landmark Rewards account. Can I still earn points for that purchase?

No, you'll need to link your accounts first to be able to earn points on your purchases.

Will I lose my points if I return an item?

Yes. If you return an item, the points you've earned on your purchase will be debited from your Landmark Rewards account.

Can I earn points on vouchers?

Yes, you can earn points on Credit Vouchers, but not on other promotional vouchers.

I just completed a purchase, but my points haven't been credited. Why?

Your Landmark Rewards points will be credited 21 days after delivery, and you'll be able to spend them after that.

How can I pay with my Landmark Rewards points?

To pay with your Landmark Rewards points, your account on the MaxFashion website or apps must be linked to your Landmark Rewards account.

Here's how to link them together:

You’ll first need to create an account either on the MaxFashion website or apps.

If you already have an account on the MaxFashion website or apps, link your Landmark Rewards membership to it by clicking on the Landmark Rewards tab in the My Account section.

You will start earning points once you've spent a total amount of Rs. 1,000 across Landmark stores or on the MaxFashion website or apps.

And here's how you can pay with your Landmark Rewards points:
1. Sign in to your account on the MaxFashion website or apps.
2. The Pay with Landmark Rewards points slider on the Payment page will help you decide how many points you can spend and calculate your discount.
3. Use the slider to get your desired savings.

That's it!

How do I know if I am eligible to spend my points?

After you've linked your Landmark Rewards account, check your points in the Landmark Rewards tab under the My Account section. You can also see the available points under your name at the top of the page. You must spend 166 points or more to save using Landmark Rewards points.

If you feel that the points showing in your account are incorrect, contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 10:00 PM) or on email at feedback@landmarkrewards.in.

When can I start using my points?

Your points will be credited 21 days from the date of delivery, and you can spend them when you shop. The points will be valid for 12 months after they are credited.

Are there restrictions on spending points?

You must have a balance of least 166 points to be able to pay with Landmark Rewards points. You'll have to spend 166 points or more at a time, when you shop. Please note that Landmark Rewards points do not cover your shipping costs.

What happens when I spend my points and then return an order?

When you return an order placed using Landmark Rewards points, we'll issue a Credit Voucher for the value of the Landmark Rewards points spent.

This voucher will be valid only on purchases from the MaxFashion website and apps, for 6 months from the date of issue. And you can earn points when you shop with it.

What happens when I spend my points and then cancel an order?

When you cancel an order placed using Landmark Rewards points, we will reimburse the value of the points that you've spent. A Credit Voucher for that amount will be emailed to you. The points you've earned on your order will be taken back.

I’ve linked my Landmark Rewards account. Why can't I see the Pay with Landmark Rewards option?

This usually happens if you do not have the required minimum of 166 points.

If you have 166 points and still cannot see the Pay with Landmark Rewards option, there's an issue with your Landmark Rewards account. Please contact Landmark Rewards Customer Care on 1800-208-2444, from 10:00 AM to 10:00 PM or email feedback@landmarkrewards.in for more information.

I tried to link my card and now it says that I have been locked out. Why did this happen and what can I do?

If you get your verification code or mobile number wrong too many times while attempting to link your Landmark Rewards and MaxFashion accounts, your account will be locked for security reasons.

Please call us on 1800-123-1444 and we'll help you unlock it.

How do I update my already-linked Landmark Rewards card number with a new one?

We can definitely help you update your Landmark Rewards card details. Call us on 1800-123-1444 and we'll sort it out for you!

How do I change personal information on my Landmark Rewards account?

To make changes to the personal details on your already-linked Landmark Rewards account, you could:
- Sign in to your MaxFashion online account.
- Contact Landmark Rewards Customer Care on 1800-208-2444, between 10:00 AM and 10:00 PM.
- Send an email to feedback@landmarkrewards.in

Will my card stop working if I don’t use it?

No. Your Landmark Rewards card will remain active even if you don’t use it. However, please note that Landmark Rewards points are valid only for 12 months. Points cannot be credited back to your account once they expire.

How do I cancel my Landmark Rewards membership?

To cancel your membership, contact us on 1800-208-2444 from 10:00 AM to 10:00 PM, send an email to feedback@landmarkrewards.in or message 'UNSUB' to 56767.

Can I transfer my Landmark Rewards points?

No, you cannot transfer your Landmark Rewards points.

How do I check my balance?

There are five different ways in which you could check your balance:
1. Sign in and click on the Landmark Rewards tab under the My Account section.
2. Take a look at the Landmark Rewards points slider on the payment page during checkout.
3. Sign in to your account on landmarkrewards.in.
4. SMS 'LANDMARK' to 56767.
5. Contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 10:00 PM) or on email at feedback@landmarkrewards.in.

I have a Landmark Rewards Platinum Standard Chartered Credit Card. How can I earn and spend rewards points online?

You'll need to link your accounts first to be able to earn points on your purchases.

When you shop and pay on our site or apps with your Landmark Rewards Standard Chartered Bank Credit Card, you’ll earn 2 Landmark Rewards points for every Rs.200 of shopping.

You can also spend any points that you earn through the Landmark Rewards Standard Chartered Bank Credit Card on the MaxFashion website and apps.

In-Store

Can I redeem store credit, eVouchers or Gift Cards online?

We’re sorry, this facility is not available at the moment. However, we’re working to make this available soon, so watch this space.

How can I exchange a product?

We value our customers and so offer guarantees on our products.

If you decide to exchange the product you've bought, please bring it to our store within 15 days. Our Customer Relations Associates will be happy to help you find a replacement. You must, however, hand over the original receipt when you do so.

A Credit Voucher will be issued for the value of the product you're exchanging. This can be used in any Max store across the country within 3 months of the date of issue.

Please note that our exchange policy excludes the following:
- Altered garments.
- Used merchandise.
- Undergarments and socks.
- Discounted merchandise.

I'd like to associate with Max. Who should I contact?

For business enquiries, please mail your company profile and requirements to business.enquiries@maxfashionindia.com.

I need more information about the Landmark Rewards loyalty programme. What should I do?

You'll find more information about the Landmark Rewards loyalty programme on their official website

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